Refund Policy for ZoliPTV

At ZoliPTV, we are committed to providing high-quality services to our customers. However, we understand that circumstances may arise where you might need a refund. Below is our refund policy to ensure clarity and transparency:

28-Day Money-Back Guarantee

If you are not satisfied with our service, you may request a refund within 28 days of your initial purchase. We strive to process all refund requests promptly and efficiently.

How to Request a Refund

1. Contact our customer support team via email or through our website’s contact form.
2. Provide your purchase details, including the date of purchase email, username and password.
3. Briefly explain the reason for your dissatisfaction (not required!).

Refund Process

• Once your refund request is approved, we will issue your refund within seven (7) business days.
• Refunds will be credited to the original payment method used at the time of purchase.

Important Notes

• Refund requests made after the 7-day period will not be eligible.
• The refund policy applies only to first-time purchases and not to renewals or subsequent subscriptions.
• We reserve the right to decline a refund request if we find evidence of policy misuse or fraudulent activity.

If you have any questions or need assistance, please don’t hesitate to contact our support team. We value your feedback and are always looking for ways to improve our service.

Thank you for choosing ZoliPTV!